Seeing Is Believing — in Coaching
You haven’t golfed in two years, and your form is rusty. So you hire a pro to observe you and coach you on your swing. But after teeing off a few times, you realize she’s simply watching and not saying anything to help you. Where’s the coaching?
“Knowing how to do something is important,” says Jackie Pierce, PDRMA Risk Management Consultant. “But when you incorporate coaching, you move from just watching someone perform a job task to observing it and providing feedback to the employee.”
This summer, many seasonal employees will return after a two-year hiatus — and naturally they’ll have lost ground on safe practices. “Core 6 is not like riding a bicycle,” Pierce points out. “A quick refresher course won’t make everyone remember all the safety principles, even among summer workers who return year after year.” So supervisors will need to sharpen their observation — and coaching — skills.
For coaching to be successful, it’s essential for managers to review Core 6 guidelines themselves before heading out to observe field staff and coach employees with feedback. But don’t feel overwhelmed. Hone your observation skills by focusing... |