JUNE 2021

Seeing Is Believing — in Coaching

Seeing Is Believing — in Coaching

You haven’t golfed in two years, and your form is rusty. So you hire a pro to observe you and coach you on your swing. But after teeing off a few times, you realize she’s simply watching and not saying anything to help you. Where’s the coaching?

“Knowing how to do something is important,” says Jackie Pierce, PDRMA Risk Management Consultant. “But when you incorporate coaching, you move from just watching someone perform a job task to observing it and providing feedback to the employee.” 

This summer, many seasonal employees will return after a two-year hiatus — and naturally they’ll have lost ground on safe practices. “Core 6 is not like riding a bicycle,” Pierce points out. “A quick refresher course won’t make everyone remember all the safety principles, even among summer workers who return year after year.” So supervisors will need to sharpen their observation — and coaching — skills.

For coaching to be successful, it’s essential for managers to review Core 6 guidelines themselves before heading out to observe field staff and coach employees with feedback. But don’t feel overwhelmed. Hone your observation skills by focusing... Full Article

   
Is it Time to Consider Conflict Management Training?
Is it Time to Consider Conflict Management Training?

After more than a year of lockdowns, social distancing, working from home (if at all), wearing a mask and hypervigilance about contagion, you’d think getting “back to normal” would make everyone happy.   

But not always. In fact, agency employees have a growing number of stories about angry patrons pushing back on wearing face coverings , social distancing, new policies and procedures. Even more odd is what seems to be a trend of patrons becoming belligerent about requirements that were nonissues before the pandemic. You need to handle this strange behavior — which stems from the sustained stress of the past year — with care and sensitively. It’s important to minimize the risk of a situation spiraling out of control for both employees and patrons by learning how to defuse negative conflict when tensions rise...Full Article

       
Risk Management Review Update
Risk Management Review Update

We’re moving forward with our plans for a formal 2022 launch of the Risk Management Review (RMR) and infrastructure..Full Article.

“Falling” Back into On-site Regional Training
“Falling” Back into On-site Regional Training

There’s good news for PDRMA members who’ve missed the camaraderie and experience of in-person training. Improved public health metrics and the move to Phase 5 of the Restore Illinois Plan...Full Article

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